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ITIL® Practitioner GuidanceFrom The Stationery Office
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ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:
Focus on value
Start where you are
Progress iteratively
Be transparent
Keep it simple
Design for experience
Work holistically
Observe directly
Collaborate
It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.
The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.
Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
- Sales Rank: #416273 in Books
- Published on: 2016-01-25
- Original language: English
- Number of items: 1
- Dimensions: 10.90" h x .50" w x 8.40" l, .0 pounds
- Binding: Paperback
- 1 pages
Most helpful customer reviews
2 of 2 people found the following review helpful.
The most important thing you need to pass the Practitioner Exam, at an ok price.
By odog502
ABOUT THE BOOK:
Since this is the definitive(and currently only) book for the newly created ITIL Practitioner certification, this book is essential for passing the exam. All the material you need to know for the exam is covered in this book. So this book gets points for being complete. There are occasional illustrations and charts included to help understand the concepts, including a helpful appendix with related topics. It can be a bit wordy at times, but I prefer too much information rather than too little.
I bought it on Kindle for $54. It's not a great deal considering the size of the book, but I guess considering that it is the ONLY one on the market they could have taken me for more. So Ill say the price is "OK".
ABOUT THE EXAM THE BOOK PREPARES YOU FOR:
I passed the exam with 80%. To prepare I read this book and took the two sample exams(which are free downloadable PDFs). I also have almost a decade of working in an organization that implements ITIL framework. Axelos currently only hosts "Sample Paper 2" on its website. I did a search for "Sample Paper 1" and found it on some other site. These sample exams are pretty terrible as far as providing clearly worded questions. That may be why they don't include SE1 anymore on their site, it was the worse of the two. I found many of the questions on the sample papers to be ambiguous as far as how to interpret the correct answer. In other words you can understand the content but still answer it wrong due to being unclear about what they are actually asking. So what Im trying to say is that in addition to this book take both of the sample exams(to be prepared for the ambiguity) and read the explanations to the answers so that you will more easily(although not completely) be able to decipher meanings to similar questions on the exam.
2 of 2 people found the following review helpful.
Good material
By R. Topper
Little bit pricey for the size of the book, but it has good material. One note though, if you're going to take the test. It is an open book test. However, you can only bring an UNMARKED book. So if you like to highlight and write in the margins, you either don't get to use your book or you'll have to buy/borrow another one.
0 of 0 people found the following review helpful.
This is essential to anyone that is either heavily involved ...
By Joel Pomales
This is essential to anyone that is either heavily involved in IT Service Management or has a passing interest in it. It brings many needed and refreshing views to ITIL as a whole and it does change your perspective about it to a degree. I do not lie when I say that some of the guidance here was sorely needed 8 or 10 years ago.
It is a bit pricey, even the Kindle edition, but it is worth every penny. And it is, of course, indispensable when going through the test.
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